Phenomenal Milestones Cleaning Services

Phenomenal Milestones Cleaning Services
Where Cleanliness Meets Excellence!

At Phenomenal Milestones Cleaning Services, we are committed to providing professional, dependable cleaning services while maintaining a safe environment for our customers, their pets, and our cleaning team.

Please review the following policies before scheduling an appointment.

1. Free Personalized Estimates

We offer FREE personalized cleaning estimates online or by phone.

Customers must provide accurate information about their property, cleaning requirements, pets, and any special requests.

No payment or deposit is required to receive an estimate.

2. Booking & Deposit Policy

A $25 nonrefundable booking deposit is required for all first-time customers.

• The deposit is collected only after the customer accepts their personalized cleaning quote.

• The $25 deposit is applied toward the final cleaning balance.

• Appointments are not confirmed until the required deposit has been received.

• The remaining balance is due upon completion of the cleaning service.

3. Cancellation & Rescheduling Policy

Customers must provide at least 4 hours' notice to cancel or reschedule an appointment.

• All booking deposits are nonrefundable.

• With proper notice, customers may transfer their deposit to one rescheduled appointment, subject to availability.

• Late cancellations and missed appointments result in forfeiture of the deposit.

• All rescheduled appointments must be confirmed by Phenomenal Milestones Cleaning Services.

4. Payment Policy

We accept major credit and debit cards through Square, Venmo, and Zelle.

The remaining cleaning balance is due immediately upon completion unless alternative arrangements have been approved in writing.

Additional services outside the original quote must be approved by the customer before additional charges are incurred.

5. Pet Safety & Restraint Policy

We understand that pets are important members of your family. However, the safety of our cleaning team, customers, and pets is our priority.

Pet Disclosure

Customers must disclose all pets when requesting an estimate or scheduling an appointment.

Pet Restraint Requirements

All pets must be securely confined in a separate room, crate, or designated area before our cleaning team arrives.

Pets must remain secured throughout the cleaning appointment and must not roam freely in cleaning areas.

What Happens If a Pet Cannot Be Secured?

1. Before the Appointment: Customers must notify Phenomenal Milestones Cleaning Services at least 4 hours before their scheduled appointment if they cannot arrange safe confinement for their pets.

2. Rescheduling: Customers who provide proper notice may reschedule their appointment once and transfer their $25 deposit to the new appointment, subject to availability.

3. Upon Arrival: If our cleaning team arrives and a pet is not properly secured, the customer will be asked to secure the pet before cleaning begins.

4. Unable to Secure the Pet: If the customer cannot safely secure the pet, cleaning services will not begin. Our team may leave the property for safety reasons.

5. Deposit Forfeiture: If cleaning cannot proceed because a pet remains unsecured and the customer did not provide the required 4-hour notice, the appointment will be considered a no-show, and the $25 booking deposit will be forfeited.

6. Future Appointments: Customers may request another appointment once appropriate pet safety arrangements have been made. A new booking deposit may be required for a first-time customer whose previous deposit was forfeited.

Aggressive Animals

We reserve the right to refuse, pause, or discontinue services immediately if a pet displays aggressive behavior or creates unsafe working conditions.

Pet Waste Cleanup – Strictly Prohibited

Phenomenal Milestones Cleaning Services does not provide pet waste cleanup under any circumstances.

This includes:

• Dog or cat feces

• Pet urine or urine-soaked materials

• Vomit or other animal bodily waste

• Cleaning or sanitizing litter boxes

• Cleaning pet cages or kennels containing waste

• Removing or disposing of animal waste indoors or outdoors

Customer Responsibility: All pet waste must be removed and affected areas appropriately cleaned and sanitized by the customer before our cleaning team arrives.

If pet waste is discovered in an area scheduled for cleaning, our team will not clean the affected area. If the condition creates a health or safety concern, we reserve the right to discontinue the appointment.

Pet Hair: Routine pet hair removal from accessible surfaces may be included in standard cleaning. Excessive pet hair removal requires prior approval and may result in an additional charge.

6. Property Access Policy

Customers must provide safe and timely access to the property.

Doors, gates, entryways, and designated cleaning areas must be accessible.

Keys, entry codes, and special access instructions must be provided before arrival.

If our cleaning team cannot access the property because of locked doors, missing access instructions, unsecured pets, or unsafe conditions, the appointment may be classified as a no-show, resulting in forfeiture of the booking deposit.

7. Appointment Confirmation

Appointments are confirmed only after the customer accepts their personalized cleaning quote and pays the required deposit.

Confirmation will be provided by text message and email, where supported by our booking system.

8. Customer Agreement & Acknowledgment

Customers must review and agree to these policies before confirming their appointment.

Required Customer Agreement Checkbox

☐ I have read, understand, and agree to the Booking, Deposit & Customer Policies of Phenomenal Milestones Cleaning Services. I acknowledge that the $25 first-time booking deposit is nonrefundable, that at least 4 hours' notice is required for cancellations or rescheduling, and that all pets must be safely secured before and throughout the cleaning appointment. I understand that pet waste cleanup is not provided and that failure to secure my pets or remove pet waste may result in cleaning services being refused or discontinued.

9. Contact Information

Phenomenal Milestones Cleaning Services

Phone: (334) 471-6960

Business Hours: Monday–Friday, 8:00 AM–4:00 PM

Service Areas: Montgomery, Pike Road, Prattville, Wetumpka, and Millbrook, Alabama.

Where Cleanliness Meets Excellence!