Welcome to Phenomenal Milestones Cleaning Service. By requesting an estimate or scheduling a cleaning service, you agree to the following Terms & Conditions.

Services

We provide professional residential and commercial cleaning services. The scope of work will be agreed upon before service begins. Additional services requested during the appointment may result in additional charges.

Free Estimates

We provide free estimates. All estimates are based on the information provided by the customer. Final pricing may change if the property's size, condition, or requested services differ from the original estimate.

Appointment Scheduling

Appointments are confirmed based on availability. We will contact you to confirm your requested date and time.

Deposit Policy

A $15 booking deposit is required for every cleaning appointment and is credited toward the final cleaning price. The deposit may be transferred to one rescheduled appointment when at least 4 hours’ notice is provided. Deposits are non-refundable for cancellations or rescheduling requests with less than 4 hours’ notice, or no-show appointments. If Phenomenal Milestones cancels your appointment, you may choose a deposit refund or apply the deposit to a rescheduled appointment.

Payment

Payment is due upon completion of service unless another arrangement has been approved in advance.

We accept:

Cash

Cash App

Credit & Debit Cards

Approved Business Checks

Cancellation & Rescheduling

Please provide at least 4 hours' notice if you need to cancel or reschedule.

Cancellations or rescheduling requests with less than 4 hours’ notice and no-show appointments forfeit the $15 deposit. Please arrange safe access at the scheduled time and contact us promptly if access becomes unavailable.

Customer Responsibilities

Customers are responsible for:

Providing safe access to the property.

Ensuring water and electricity are available.

Securing pets before cleaning as described in the Pet Protection During Cleaning section.

Informing us of any fragile or valuable items.

Providing any special cleaning instructions before service begins.

Satisfaction Guarantee

If you believe an agreed-upon area was missed, please notify us within 24 hours of your appointment. We will review your concern and, when appropriate, return to correct the missed area at no additional labor charge.

Refund Policy

Because cleaning services are completed on-site, refunds are generally not provided once work has been performed. Approved refunds, if any, are issued at the sole discretion of management.

Right to Refuse Service

We reserve the right to refuse or discontinue service if working conditions are unsafe, hazardous, illegal, or if our staff are subjected to threatening or abusive behavior.

Privacy

Customer information is used only to provide our services, communicate about appointments, and process payments. We do not sell or share customer information except as required by law.

Contact Us

Phenomenal Milestones Cleaning Service

Phone: (334) 471-6960

Email: [email protected] 

Business Hours

Monday–Friday: 8:00 AM – 4:00 PM

Saturday: By Appointment Only

Sunday: Closed

Pet Protection During Cleaning

Please tell us before your appointment about pets in the property, including escape risks, protective or aggressive behavior, and known sensitivities to cleaning products.

Before cleaning begins, keep pets in a separate secure room that is not being cleaned, an appropriate crate or enclosure, or safely off-site. Tell the cleaner where pets are secured. Customers are responsible for arranging pet supervision; our cleaning service does not include pet care or handling.

Keep pets away from cleaning products, equipment, wet floors, and freshly treated surfaces. Pets should return only after the area is dry and any product-label ventilation, rinsing, or re-entry instructions have been followed. No cleaning product should be assumed safe for every animal or every use. Please discuss product concerns before the appointment.

Please secure doors, gates, and pet enclosures and inform us of any special access instructions. If a pet is loose or conditions are unsafe, cleaning may be paused while a safe arrangement is made. Contact us promptly if you notice a pet-related concern during or after service.