Welcome to Phenomenal Milestones Cleaning Service. By requesting an estimate or scheduling a cleaning service, you agree to the following Terms & Conditions.
Services
We provide professional residential and commercial cleaning services. The scope of work will be agreed upon before service begins. Additional services requested during the appointment may result in additional charges.
Free Estimates
We provide free estimates. All estimates are based on the information provided by the customer. Final pricing may change if the property's size, condition, or requested services differ from the original estimate.
Appointment Scheduling
Appointments are confirmed based on availability. We will contact you to confirm your requested date and time.
Deposit Policy
No deposit is required for:
Standard Cleaning
Weekly Cleaning
Bi-Weekly Cleaning
Monthly Cleaning
A 25% deposit is required for:
Deep Cleaning
Move-In/Move-Out Cleaning
Post-Construction Cleaning
Large Commercial Projects
Specialty Cleaning Services
The deposit is applied to the final invoice. It may be transferred to one rescheduled appointment when at least 24 hours' notice is provided. Deposits are non-refundable for late cancellations or no-show appointments.
Payment
Payment is due upon completion of service unless another arrangement has been approved in advance.
We accept:
Cash
Cash App
Credit & Debit Cards
Approved Business Checks
Cancellation & Rescheduling
Please provide at least 24 hours' notice if you need to cancel or reschedule.
Appointments canceled with less than 24 hours' notice, no-show appointments, or appointments where we cannot access the property may result in the loss of any required deposit and may be subject to a cancellation fee.
Customer Responsibilities
Customers are responsible for:
Providing safe access to the property.
Ensuring water and electricity are available.
Securing pets when necessary.
Informing us of any fragile or valuable items.
Providing any special cleaning instructions before service begins.
Satisfaction Guarantee
If you believe an agreed-upon area was missed, please notify us within 24 hours of your appointment. We will review your concern and, when appropriate, return to correct the missed area at no additional labor charge.
Refund Policy
Because cleaning services are completed on-site, refunds are generally not provided once work has been performed. Approved refunds, if any, are issued at the sole discretion of management.
Right to Refuse Service
We reserve the right to refuse or discontinue service if working conditions are unsafe, hazardous, illegal, or if our staff are subjected to threatening or abusive behavior.
Privacy
Customer information is used only to provide our services, communicate about appointments, and process payments. We do not sell or share customer information except as required by law.
Contact Us
Phenomenal Milestones Cleaning Service
Phone: (334) 471-6060
Email: [email protected]
Business Hours
Monday–Friday: 8:00 AM – 4:00 PM
Saturday: By Appointment Only
Sunday: Closed