Effective Date: October 1, 2026

At Phenomenal Milestones Cleaning Service, our goal is to provide every customer with high-quality, dependable cleaning services. If you have a concern about your service, we encourage you to contact us so we can work toward a fair resolution.

Satisfaction Guarantee

If an agreed-upon area was missed during your cleaning service, please notify us within 24 hours of your appointment.

When appropriate, we will schedule a return visit to address the missed area at no additional labor charge.

Refunds

Because cleaning services are completed on-site and cannot be returned, refunds are generally not provided once a service has been performed.

Refunds may be considered only in limited circumstances and are issued at the sole discretion of Phenomenal Milestones Cleaning Service.

Booking Deposits

A $15 deposit is required for every cleaning appointment. It is credited toward the final cleaning price and may be transferred to one rescheduled appointment with at least 4 hours’ notice. The deposit is non-refundable for cancellations or rescheduling requests with less than 4 hours’ notice, or no-show appointments. If Phenomenal Milestones cancels your appointment, you may choose a deposit refund or apply the deposit to a rescheduled appointment.

Cancellations

To avoid losing your $15 booking deposit, please provide at least 4 hours' notice if you need to cancel or reschedule your appointment.

Service Concerns

If you are not satisfied with your cleaning service, please contact us as soon as possible. We are committed to reviewing your concern and, when appropriate, correcting any agreed-upon areas that were missed.

Contact Us

Phenomenal Milestones Cleaning Service

Phone: (334) 471-6960

Email: [email protected]

Business Hours

Monday–Friday: 8:00 AM – 4:00 PM

Saturday: By Appointment Only

Sunday: Closed