Booking Policy

Thank you for choosing Phenomenal Milestones Cleaning Service.

To reserve your appointment, a $15 deposit is required at the time of booking.

Booking Terms

Your appointment is not confirmed until the $15 deposit has been received.

The $15 deposit will be applied toward your final service total.

Prices listed are starting rates. Final pricing is based on the property's size, condition, and requested services.

The remaining balance is due upon completion of the service.

Cancellations or rescheduling requests made less than 4 hours before the scheduled appointment will result in the forfeiture of the $15 deposit.

With at least 4 hours' notice, your deposit may be transferred to one future appointment.

Please ensure we have safe access to the property at the scheduled appointment time.

Our team may arrive within a 30-minute arrival window due to traffic or the length of previous appointments.

Additional services requested during the appointment may result in additional charges. Any additional charges will be discussed and approved before work begins.

Customer Responsibilities

Customers agree to:

Provide safe access to the property.

Ensure water and electricity are available.

Secure pets in a separate room that is not being cleaned, an appropriate enclosure, or safely off-site before the appointment.

Inform us of any fragile or valuable items before service begins.

Provide any special cleaning instructions before the appointment.

Satisfaction Guarantee

If an agreed-upon area was missed, please notify us within 24 hours. We will review your concern and, when appropriate, return to correct the missed area at no additional labor charge.

Refund Policy

Because cleaning services are completed on-site, refunds are generally not provided after work has been performed. Any approved refund is issued at the sole discretion of Phenomenal Milestones Cleaning Service.

Right to Refuse Service

We reserve the right to refuse or discontinue service if conditions are unsafe or present a health or safety risk to our staff.

Insurance

Phenomenal Milestones Cleaning Service is fully insured and committed to providing dependable, detail-oriented service.

Privacy

Customer information is used only to provide our services, communicate about appointments, and process payments. We do not sell or share your personal information except as required by law.

Contact Us

Phenomenal Milestones Cleaning Service

Phone: (334) 471-6960

Email: [email protected]

Business Hours

Monday–Friday: 8:00 AM – 4:00 PM

Saturday: By Appointment Only

Sunday: Closed

By booking an appointment, you acknowledge that you have read and agree to this Booking Policy and our Terms & Conditions.

Pet Protection During Cleaning

Please tell us before your appointment about pets in the property, including escape risks, protective or aggressive behavior, and known sensitivities to cleaning products.

Before cleaning begins, keep pets in a separate secure room that is not being cleaned, an appropriate crate or enclosure, or safely off-site. Tell the cleaner where pets are secured. Customers are responsible for arranging pet supervision; our cleaning service does not include pet care or handling.

Keep pets away from cleaning products, equipment, wet floors, and freshly treated surfaces. Pets should return only after the area is dry and any product-label ventilation, rinsing, or re-entry instructions have been followed. No cleaning product should be assumed safe for every animal or every use. Please discuss product concerns before the appointment.

Please secure doors, gates, and pet enclosures and inform us of any special access instructions. If a pet is loose or conditions are unsafe, cleaning may be paused while a safe arrangement is made. Contact us promptly if you notice a pet-related concern during or after service.