Please provide at least 24 hours' notice if you need to cancel or reschedule your appointment.

Appointments canceled with less than 24 hours' notice, missed appointments, or situations where we cannot access the property may result in the loss of any required deposit and may be subject to a cancellation fee.

Customer Responsibilities

Customers agree to:

Provide safe access to the property.

Ensure water and electricity are available.

Secure pets if necessary.

Inform us of any fragile or valuable items before service begins.

Provide any special cleaning instructions before the appointment.

Satisfaction Guarantee

If an agreed-upon area was missed, please notify us within 24 hours. We will review your concern and, when appropriate, return to address the missed area at no additional labor charge.

Refund Policy

Because cleaning services are completed on-site, refunds are generally not provided after work has been performed. Any approved refund is issued at the sole discretion of Phenomenal Milestones Cleaning Service.

Right to Refuse Service

We reserve the right to refuse or discontinue service if working conditions are unsafe, hazardous, illegal, or if our staff are subjected to threatening or abusive behavior.

Privacy

Customer information is used only to provide our services, communicate about appointments, and process payments. We do not sell or share your personal information except as required by law.

Contact Us

Phenomenal Milestones Cleaning Service

Phone: (334) 471-6060

Email: [email protected]

Business Hours

Monday–Friday: 8:00 AM – 4:00 PM

Saturday: By Appointment Only

Sunday: Closed